What do I need to be able to be reimbursed automatically?
An automatic reimbursement (settlement) takes place between charging point supplier, lease driver, leasing company, and employer. Therefore, this service can only be offered at a home charging point of one of our partners. In addition, it is a must to use a charging product (pass or key) from the same supplier as the supplier of the home charging point. Finally, it requires a hosting subscription through us. We include this for you in the lease rate.
I have a home charging point from NewMotion and would like to link my card and charging station. How does this work?
Do you have a home charging point from NewMotion? Then it is necessary to link your card and charging station. This is how you do it: https://shellrecharge.com/nl-nl/solutions/klantenservice/helpcentrum/laadpas-activeren
What should I do if it turns out that my pass doesn’t work in other countries?
If you go abroad, always take a credit card with you just to be sure. If you are unable to start a charging session with your charging product, scan the QR code found on the public charging station. A website where you can link your credit card opens, and the charging session begins.
Can I use my charge card abroad?
Are you using an international charging product? Then you can use many of the (fast) charging points abroad. Always check the website or app of the charging card provider for this. There you will see where your card is accepted. For a MultiTankCard charging product, that is the EU Charging Card app. For a Shell Recharge (NewMotion) charging product, this is the NewMotion EV Charging app.
Can I use my charge card at Fastned?
Yes, you can if your charging card provider partners with FastNed. With your charging card, you then easily start a quick-charging session. If you link your charging card in your FastNed account, you will benefit from additional handy features such as Autocharge, ‘live’ tracking of your charging sessions, an overview of all charging sessions, and more!
I would like two charging keys, is that possible?
No, unfortunately it is not possible to use two of the same charging products. You can use a charging key and charging card.
Which charging stations will accept my charging card?
That’s easy! With your charging card, you can go to all public (fast) charging points in the Netherlands. In My ALD, you can easily find the nearest charging stations. Do you need to charge abroad? This is possible with most charging cards and at many of all (fast) charging points. A list of public charging stations can be found through the app of the charging card provider. With a MultiTankCard charging product, this is the EU Charging Card app. With an ENECO charging product, this is the MijnLaden app.
How much does electric charging cost?
Rates for electric charging vary by charging station provider. In addition to a kWh price, some suppliers charge a starting rate or time rate. In addition, the cost depends on which charging card you use. Most charging card providers have an app that shows rates for each charging location. Are you using a MultiTankCard charging product? Then see where it is accepted and what the cost is here: https://www.mtc.nl/onze-diensten/elektrisch-laden/laadlocator