I have a gas-free home and already do pretty much everything electric. Can I even connect a charging station?
Our charging station partner advises whether a charging station can be added to your meter box or whether an amplification for this may be necessary. The charging station package we offer includes “home load balancing”. This installation in the meter box divides the power distribution as efficiently as possible. For example, the meter box will only provide power to the car (at full power) when you have finished cooking with electric power. This prevents peak loads. Would you like to know more? Our charging point partner will tell you all about it.
How does automatic reimbursement work?
Automatic reimbursement applies when you charge at a home charging station. You then basically pay twice for your energy. Once to your energy supplier through your meter box and in addition you are charged by the charging station. The fees you “double” pay are settled monthly and automatically refunded to you. Automatic reimbursement requires that the charging station (or at least its hosting) be through a partner of ours. In addition, it is necessary to use a charging product from the same provider. Finally, a subscription for hosting through the same provider is required. When you purchase a new charging station through ALD, this is all included in the package by default.
What should I do if my charging station that I purchased through ALD Automotive malfunctions?
If your charging station has a malfunction, sometimes the first step to resolving this is a hard reset. You do this as follows. Turn off the fuse in the meter box to which the charging point is connected for 15 minutes. Then turn the fuse back on and wait for the charging point to reset. This may take a few minutes. Then try charging again. Still doesn't work? Then contact the customer service of your charging station supplier:
- 50five 073 - 369 05 93
- Eneco +31 (0)88 170 7700
- ChargePoint +31 (0)20 888 6342
- New Motion +31 (0)88 010 9500
What should I do if I already have a home charging point and am going to lease an electric car from ALD Automotive?
Do you already own a home charging station? Then it can be beneficial if we take out a hosting subscription for you. Based on the serial number of your home charging point, our staff will be happy to provide you with advice.
What is a hosting subscription?
We like to make it easy for you. That’s why our charging point comes with a hosting subscription by default. The SIM card in the charging station is connected to the back office of the charging station provider. This ensures that there is always a connection to the charging point and that it is possible to remotely assist in the event of malfunctions and to settle power costs. In short, the hosting subscription offers:
1. Remote reading and administrative processing of charging transactions;
2. Settlement/compensation between lease driver, lease company, and employer;
3. Insight into charging transactions through an online environment. You can see your transactions, invoices, and the map of charging points here.
What do I need to be able to be reimbursed automatically?
An automatic reimbursement (settlement) takes place between charging point supplier, lease driver, leasing company, and employer. Therefore, this service can only be offered at a home charging point of one of our partners. In addition, it is a must to use a charging product (pass or key) from the same supplier as the supplier of the home charging point. Finally, it requires a hosting subscription through us. We include this for you in the lease rate.
Do I have to use a charging station with my electric car?
No, this is not always necessary. If you do not have a private parking space or garage at home, you cannot install a charging station. You can then use the public charging stations in your area. Or maybe charging at work is enough for you. You can find all public charging stations in the “Laadpaal App”, which can be downloaded from the App Store or Google Play Store. Unsure whether a charging station is necessary? If so, please contact us.
Can I lease a charging point?
Yes, that's possible. ALD Automotive offers a total solution for electric driving with ALD Electric, including a home or office charging station. This is a future-proof charging point because when you drive your next (leased) car in a few years, this station will still be usable. How convenient!
Can someone else also charge at my charging station?
Yes, that's possible. In your account, you set whether the station can be used by other people. We call this “guest use”. If you no longer want to allow guest use, you turn off the option yourself.
I have solar panels and would like to install a charging station. Can my meter box handle that?
Yes, it is possible to use your solar panels to charge your car. If you purchase a charging station through our partner, they will be happy to inform you further about this.
I have a home charging point from NewMotion and would like to link my card and charging station. How does this work?
Do you have a home charging point from NewMotion? Then it is necessary to link your card and charging station. This is how you do it: https://shellrecharge.com/nl-nl/solutions/klantenservice/helpcentrum/laadpas-activeren
What does the Management & Maintenance subscription for charging points entail?
The Management & Maintenance subscription includes the following:
- 24/7 service: support to resolve malfunctions and/or wear and tear;
- Troubleshooting related to the operation/use of the charging point;
- Assistance by phone, e-mail or online;
- Online software updates of the charging point.
How do I arrange to move my charging station?
To move the charging station, we need your current address, new address, and moving date. Based on this, we will request two quotes for you: one for disassembly at the old address and one for assembly at the new address. You arrange the physical relocation of your charging point from the old address to the new address yourself.
What is the difference between AC and DC charging?
Alternating current (AC) comes from the wall outlet. Direct current (DC) can be stored in a battery. With AC charging, the car uses an inverter inside the car called the On Board Charger. This inverter converts power from AC from the charging station or wall outlet to DC to store in the battery. In DC charging or fast charging, the inverter is located inside the fast charger.
Can I also just charge through the wall socket?
Not all outlets can handle the high wattages needed to charge your electric car. You should therefore use the outlet only in emergency situations. To be sure, check whether the outlet is getting hot. If so, stop charging. Another thing to watch out for: there are specific requirements you must meet to run a power line across the pavement. Are you able to install a charging station at home? Then that is the best advice.
How can I apply for a charging station in my neighbourhood?
Is there not yet a public charging point nearby? Then you can apply to the municipality. The application process varies by municipality. But you must at least be able to prove that you have an electric car. For this, you will receive a statement from us. Unfortunately, because the license plate must be on the statement, we cannot provide the statement until after the car is delivered. Good to know: the charging point you request from the municipality is always a public charging point and does not give you a private right to use it.
What does it take to charge at home?
Are you looking to install a charging station at home? Then you need private land (e.g. a driveway or garage). You also need “space” in your meter box to connect the charging station. When applying, our charging station partner will ask you to send pictures of the meter box to determine whether connecting is possible. If that is not possible, it may be possible to expand the meter box. Would you like to know about the options before then? Our partner is happy to take a look with you.